Grand Riverview Hotel, Kota Bharu ➤ Reviews, Rooms & Prices 2025

James

United States, September 2024

7.0/10

I had mixed feelings about my stay. The location was convenient, close to the night market and attractions, making it easy to explore. The service was friendly, but the room had a damp smell which was off-putting. Overall, it’s a decent choice for a short stay, but I wouldn't stay longer than a night.

Rooms

5.0

The room smelled damp, making it uncomfortable at times. I appreciated that the air conditioning was already on when I arrived, so I didn’t have to wait long for a cooler environment.

Service

7.0

The staff were pleasant and friendly, despite the issues with the room. They were accommodating when I asked to change rooms, which I appreciated.

Location

9.0

The hotel is in a great location, just a short walk from the night market and other attractions like museums. It made exploring really easy, so I was happy about that.

Dining

Facilities

Chuck

United States, July 2024

6.8/10

I had a mixed experience at this hotel. While the rooms were upgraded and comfortable, the air conditioning was a bit too cold and couldn't be adjusted. The service staff, especially Yana, was really helpful, but the dining options left a lot to be desired with cold food. The location is convenient and strategic, close to attractions and the river, but it gets crowded at check-in and check-out times.

Rooms

7.0

After some complaints, I received a much better room on the 8th floor which was upgraded and renovated, but the air conditioning was too cold and could not be adjusted.

Service

8.0

The service was generally good, with Yana being particularly helpful in managing the buffet tables and providing information about the restaurants.

Location

9.0

The hotel is located on the edge of the city next to the river, which is great for exploring local attractions, though it does get congested during check-in and check-out times.

Dining

5.0

The dining experience was quite disappointing, as most of the food was cold and not fresh, which is surprising given the locality known for its tasty cuisine.

Facilities

6.0

Facilities were standard, but I didn't get to enjoy any particular highlights during my stay.

Cindy

United States, June 2024

7.0/10

My stay at the hotel had its ups and downs. The location was quite central and made it easy to explore local dining options, while the staff were friendly and extra helpful. On the downside, our room had some issues with dampness due to heavy rain, which affected our overall comfort. Although the dining experience was decent, I expected a bit more variety for breakfast to match the four-star rating.

Rooms

6.0

The room was more modern in design and looked like it had received some recent TLC. However, it was damp near the window due to the heavy rain, and I think that may have contributed to my son catching a cold during our stay.

Service

9.0

The staff was really extra helpful and courteous, making our experience all the more pleasant.

Location

7.0

The hotel's location was a bit of a letdown as it felt rather run down, but it was conveniently located within blocks of historic buildings and local food restaurants.

Dining

7.0

Dining was decent, especially the coffee and porridge, making it suitable for families. However, it could have been better considering the hotel's four-star rating.

Facilities

6.0

The facilities were basic and met our needs but didn’t particularly stand out.

Howard

United States, June 2024

7.0/10

The hotel offers a wonderful view of the river and is conveniently located near many restaurants and historic sites. The rooms are spacious and very comfortable, providing a pleasant stay overall. On the downside, the service can be a bit repetitive and the dining options didn’t quite meet my expectations in terms of taste and value.

Rooms

8.0

The rooms were spacious and featured a super comfy bed with a lovely river view, although they only provided toiletries for one person unless requested.

Service

7.0

Service was warm and hospitable throughout our stay, but I found the repetitive responses about towel delivery to the pool a bit frustrating.

Location

9.0

The hotel is excellently located on the edge of the city, right next to the river and within walking distance of historic buildings and many restaurants.

Dining

5.0

Dining was just okay; I expected tastier food since we're in KB, and the breakfast felt a bit overpriced considering other options available.

Facilities

6.0

Facilities were decent but nothing outstanding, which made the experience feel a bit lacking in that regard.

Great river view

Repetitive service

Samuel

United States, June 2024

7.2/10

I had a pleasant stay at this hotel, appreciating its good location near various restaurants and local attractions. The rooms were spacious and smoking-friendly, which was a plus for me. The service was generally friendly and welcoming, though some areas could use improvement. While the breakfast spread was a bit limited, the overall experience felt like decent value for the money.

Rooms

7.0

The rooms were spacious compared to typical premium hotels and had good air conditioning, but they did have some cleanliness issues.

Service

8.0

The staff was friendly and welcoming, always greeting me with smiles. However, there were some repetitive phrases in their responses, which felt a bit scripted.

Location

9.0

The hotel is situated well, just about 500 meters from Pasar Siti Khadijah and close to local food restaurants, making it convenient for exploring Kota Bharu.

Dining

5.0

The breakfast options weren't very interesting, even though they prepared it early for those observing fasting, which was thoughtful.

Facilities

7.0

Facilities were decent but nothing extraordinary; the pool area was nice and clean.

Edmund

United States, June 2024

6.8/10

The hotel has a great location right by the river and is near many local food options, which I really appreciated. The rooms, however, felt damp, and this may have contributed to my son catching a cold during our stay. The service was friendly and helpful, but sometimes the information provided left me a bit confused because the staff gave different answers to the same questions. Overall, it’s a decent place to stay, but there are definitely some areas that could use improvement.

Rooms

5.0

The rooms were damp and this may have contributed to my son catching a cold. They need some attention to ensure better comfort.

Service

7.0

The staff were friendly and courteous, but I received different answers to the same questions from different staff members.

Location

9.0

I loved the location by the river and close to local food restaurants like Pasar Siti Khadijah. It's very convenient for exploring.

Dining

7.0

Breakfast had a decent selection but not as varied as other hotels I've visited in Malaysia; it was suitable for a family.

Facilities

6.0

The facilities need some updates, as some of the furniture showed signs of wear and dirt.

Stephen

United States, May 2024

7.0/10

My stay at the hotel was pleasant overall, with spacious and clean rooms that offered a nice view. The staff was friendly, adding to the welcoming atmosphere. However, there were some cleanliness issues with stains visible in the room. The dining options were decent but could benefit from a bit more variety. Overall, it still felt like a great value for money.

Rooms

7.0

The rooms were huge and clean, with a lovely view, although I did notice some stains on the carpet and chairs that made it feel a little dated.

Service

8.0

The service was friendly and courteous, with staff always welcoming guests with smiles, which made the stay enjoyable.

Location

8.0

The location was good, with plenty of local eateries within walking distance, though not directly outside the hotel.

Dining

6.0

The dining options included a mix of local and Western foods. The food was decent, but I felt there could be more variety to choose from.

Facilities

6.0

The facilities were adequate, but nothing stood out as particularly impressive.

Spacious rooms

Cleanliness issues

Grace

United States, May 2024

7.0/10

I had a decent stay at the hotel, enjoying the beautiful river view and cleanliness of the rooms. The location is fantastic, right next to vibrant night markets and local attractions. However, while the service was friendly, the dining experience didn’t quite meet expectations, especially for breakfast options. Overall, it was worth it, although improvements could make it even better.

Rooms

8.0

The rooms were nice and clean, facing the Kelantan River, which was a delight. It was great that the air conditioning was already turned on, so it was comfortable right away.

Service

7.0

The staff was polite and helpful. They even kept my electric cord safe when I accidentally left it behind, which I appreciated. Overall, service for a one-night stay was adequate.

Location

9.0

The hotel has a strategic location just a short walk from attractions like the museums and Pasar Siti Khadijah. It’s also right next to the river, making it really convenient to access local food spots.

Dining

5.0

The dining experience was a letdown, as the breakfast options were below average and not very satisfying, despite paying for extra guests.

Facilities

6.0

The facilities were okay, but nothing really stood out to me as exceptional.

Kevin

United States, May 2024

6.4/10

I had a pleasant stay at this hotel with some standout features, especially the impressive river view and the friendly staff who helped arrange tours. The location is great, being close to the night market and city attractions, but it could feel a bit unsafe at times. Unfortunately, the dining experience was lacking, with cold food and poor cleanliness at breakfast, which could use some serious improvement.

Rooms

7.0

I found the rooms to be clean and spacious, though I had a bit of trouble with the toilet door.

Service

8.0

The service was okay for a one-night stay, but the staff was really friendly and helpful in organizing our tours and transport.

Location

7.0

The location is convenient, just about 500m from the night market and enjoying a nice river view, though parts of the area felt a bit unsafe.

Dining

5.0

The dining experience was quite disappointing, as all the food was cold and not fresh, which took away from my breakfast enjoyment.

Facilities

6.0

The facilities were basic, and while they weren’t the highlight of my stay, they met my needs.

Friendly staff

Cold breakfast food

Harold

United States, May 2024

7.0/10

I had a mixed experience at the hotel, with really friendly staff and a comfortable stay. The location was great, close to local attractions, but the rooms definitely need a makeover as they felt quite outdated. While the food was decent, I felt there could have been more variety. Overall, it was a good value for money, but there are areas that could use some improvement.

Rooms

6.0

The rooms were comfortable with a huge bed, but they looked really old and need refurbishment.

Service

7.0

The staff were very friendly and efficient, though one staff member did wake me up at 2 am for a receipt.

Location

9.0

The hotel is in a nice location, very close to key tourist spots and local shops.

Dining

6.0

The dining options were nice but somewhat limited, and the breakfast could be hotter.

Facilities

7.0

The facilities were basic but met my needs during the stay.

Martha

United States, April 2024

8.0/10

My stay at the hotel was quite pleasant overall. The rooms were well-renovated and had a nice smell, featuring clean sheets and great bathroom facilities with both a tub and separate shower. The staff members were exceptionally friendly, and I appreciated their helpfulness. However, the dining experience left a bit to be desired as the food was often cold and not very fresh. The hotel’s location was fantastic, right by the river and close to main attractions, making it very convenient.

Rooms

9.0

The rooms were upgraded and renovated, offering clean sheets and a good-sized tub along with a separate shower, which I really appreciated.

Service

9.0

The service was quite friendly, especially at the front desk, and the staff was really helpful throughout my stay.

Location

10.0

The location was perfect, right on the edge of the city next to the river and close to many tourist spots, which made exploring very easy.

Dining

5.0

The dining options were okay, but the food was often cold and didn’t feel fresh; this was definitely a letdown.

Facilities

7.0

The hotel had some decent amenities, but I didn’t get a chance to use them much during my stay.

Ted

United States, April 2024

7.6/10

I had a pleasant stay at the hotel, enjoying the clean and comfortable rooms that offered a lovely view day and night. The staff was friendly and helpful, ensuring my needs were met. However, I faced an issue with my room type not matching my reservation, and the dining experience left a bit to be desired. Overall, it’s a great location with good value for money, but there are some areas that need improvement.

Rooms

9.0

The rooms were very clean, comfortable, and in great condition, with a beautiful view to enjoy both during the day and at night. I appreciated that there were no unpleasant or dusty smells.

Service

7.0

The service staff was friendly and welcoming, especially Yana, who was incredibly helpful. However, I encountered a mix-up with my room type, as I had booked a double and was informed there were only two singles available.

Location

10.0

The hotel’s location is perfect, right at the heart of town and close to the river, making it convenient to explore historical sites and other attractions within walking distance.

Dining

5.0

The dining options were a bit of a letdown, with food that was often cold and not very fresh. While some dishes like the nasi dagang were nice, overall, I expected better quality, especially considering the local culinary reputation.

Facilities

7.0

The hotel offered good facilities, but I didn’t utilize many of them during my stay. Still, the ones I did experience were satisfactory.

Paul

United States, April 2024

8.0/10

I had a pleasant stay at this hotel, which features clean and comfortable rooms that exceeded my expectations. The staff here are incredibly friendly and helpful, making my experience more enjoyable. However, I did find the dining options to fall short of my expectations, so that's something to consider. The location is great as it's near many places of interest, but the air conditioning in my room was a bit too cold, which was a minor downside.

Rooms

8.0

The rooms were clean with a lovely sunset river view. After requesting a better room on the 8th floor, I was quite satisfied, although the air conditioning was a bit too cold and couldn't be adjusted.

Service

9.0

The staff was super friendly and always ready to help with unloading our luggage and any other requests. Their level of English was impressive too, which made communication easy.

Location

9.0

The location is superb, situated near the Siti Khadijah market and other places of interest like mosques. It's convenient for exploring the area.

Dining

7.0

The dining experience was good with a wide variety that changed every day, but it didn’t quite meet my expectations compared to hotels I’ve visited in Malaysia.

Facilities

7.0

The facilities were satisfactory, but nothing stood out as exceptional during my stay.

P.

United States, April 2024

7.4/10

The hotel had a cozy atmosphere with clean rooms and a lovely view of the river. The staff was friendly and really helpful with any issues I had. While the location was conveniently close to attractions like Siti Khadijah Market, I found the dining options to be a bit overpriced. Overall, it was a good stay, but a few tweaks could make it even better.

Rooms

7.0

The rooms were cozy, clean, and had a good view of the river. However, I noticed they were rather old and housekeeping could be improved.

Service

9.0

The service was excellent; the staff was very helpful and friendly, making sure to assist with any issues I encountered.

Location

8.0

The hotel is just on the edge of the city next to the river, and it's a short walk to some great attractions, including the museums and Pasar Siti Khadijah.

Dining

6.0

The dining options were good with a wide variety, but I found them a bit overpriced compared to other hotels I've stayed at in Malaysia.

Facilities

7.0

Facilities were decent, but nothing stood out as particularly luxurious or modern.

Jon

United States, April 2024

7.6/10

I had a great stay overall, with the highlights being the excellent location and the clean, fragrant rooms. The service was friendly and accommodating, although there were a few hiccups regarding my room request. While I enjoyed the dining options, I wish there had been more variety for breakfast. Also, the air conditioning in my room was uncomfortably cold at times.

Rooms

8.0

The room I ended up in was clean and smelled nice, and I really appreciated the huge bed. However, I did face some issues with air conditioning being too cold and the area near the window was a bit damp because of heavy rain.

Service

8.0

The staff were lovely and very helpful throughout my stay, managing to assist me with my room complaints. They were really extra helpful, but there was some confusion regarding bed types that could have been better managed.

Location

9.0

The location was excellent, strategically placed within blocks of the older area and all the historic buildings, plus very close to tourist attractions like Pasar Siti Khadijah.

Dining

7.0

Dining was quite nice, with a good selection, but I found it would be better if it were served as a buffet rather than a la carte.

Facilities

6.0

Facilities were okay but could use improvement; they seemed a bit run down in some areas.